⏰ Add SLA Tracking and Metrics #8
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🎯 Feature Request
Description
Track SLA compliance and response times.
Proposed Tools
calculate_sla- Calculate SLA metricsget_response_time- Get average response timeget_resolution_time- Get resolution timecheck_sla_breach- Check for SLA breachesgenerate_sla_report- Generate SLA reportBenefits
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